FAQ
Q: Do you do same-day shipping?
Answer: At Oma Gisi's German Bakery, everything is made fresh from scratch using the finest ingredients. Since we bake to order, we cannot ship same day. All orders placed before 2:00 PM EST will be processed the next day to ship the following business day.
Q: Can I make changes or modifications to the product combinations offered on the website?
Answer: If it is within reason, we can specialize orders. Please contact us via phone (618) 231-6755 or email (OmaGisisGB@gmail.com) to discuss any specialty orders.
Q: How can I cancel my order?
Answer: Orders must be cancelled more than 24 hours of the preferred delivery date and before 2:00 PM EST on that day. Please call (618) 231-6755 so that we may assist you with your request.
Q: What if I am not satisfied with my order?
Answer: If there is a problem with an order you received, please call (618) 231-6755 or email us at OmaGisisGB@gmail.com. Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.